![]() Speaking of extra charges, I recently needed to replace a family member's older broken phone. Guess they really don't want you keeping tabs on those charges. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. But anytime I attempt to do that it just sits there loading infinitely and it never loads. If you want to see those, you have to view the PDF of your "paper" bill. You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. God Bless allĬan't download PDF copies of bills and beware of "upgrades" Cannot wait until my contract is up or I might just go get a loan to pay them off then go some where else. So I think they need to get employees that know how to treat people and not lie to them just to make their commission and someone who knows how to repair whatever is messed up. I could make a car payment with what my bill is. It is a Shame and Disgrace as much as u pay for the phones and service each month. Never been lied to about my service but have now and different story from everyone u talk to as to why this problem is going on. I have been a customer for over 20 years and this such terrible business as soon as I possibly can will go elsewhere. What’s up with this place? It’s like no one knows what to do and having to do cases and give u a case number. ![]() No text log since aug 5 then it came bad today now can’t even open up app. First about the Bogo phones, can’t up with solution but not what I wanted and then about my AT&T app. Discuss your options with the payment issuer and resubmit your payment to us.I have been on the phone with At&t since Thursday. In an AT&T store: The receipt for the payment.īe sure to include your AT&T case number on any documentation you send to us.įYI: If your payment hasn't cleared or wasn't cashed, we can’t provide additional info since we didn't receive the payment.Include your full credit card number on the documentation. Debit or credit card: Your card statement showing that the payment was submitted to us.Money order: A copy of the front and back of the processed money order.Online bill pay (if processed via check): A copy of the front and back of the processed check from your bank's online bill support.Online bill pay (if processed electronically): The transaction trace number or payment details from your online account transaction history, or a copy of your bank statement showing the cleared transaction if it contains the trace number.Checks: A copy of the front and back of the processed check.Include your full bank account and routing number on the documentation. ![]() Bank drafts: A bank statement showing your running balance with the payment in question deducted from your bank account.We'll ask you to submit one of the following, depending on the payment method. If your payment cleared, submit an online request to open a case. ![]() If you still think your payment is missing, contact your bank, the place where your money order was purchased, or your credit card provider. First, check any other AT&T accounts you may have to see if the payment posted there. ![]()
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